FAQ's

General

How can I find my local sales rep?
Find out who your local sales rep is by emailing [email protected] or calling our friendly office team on 1800 337 588 Monday to Friday between 8.30am and 5.00pm AEDT.

How do I view my account history?
For help viewing your account history, please email [email protected].

How do I pay outstanding tax invoices?
For help paying outstanding invoices, please email [email protected]

I've forgotten my Trio Ecommerce username/ password.
Go to the Log in tab and select ‘Forgot Password’.

New Customers – Creating an Account

What are the benefits of creating a wholesale account with Trio Trading?
When you create a wholesale account with Trio Trading, you’re guaranteed competitive prices, helpful service and a product catalogue unrivalled in its size. Enjoy best-selling, innovative products and a massive range of designs suited to your business and target market. The best part When you create a wholesale account with Trio Trading, you’ll have peace of mind knowing you’re protected by our Platinum Service Guarantee. That means if there’s something you can’t sell, you can return it for credit.

How can I sign up?
Ready to sign up as a wholesale customer? Register here.

Shopping

How do I place an order?
Sign into your account.
Add the quantity and select ‘buy’ for the items that you want to buy.
Once you’ve placed all of the items that you want to buy in your basket, head to the checkout.
You’ll then be able to finalise your order by entering your payment and delivery details.

What can I buy online?
Check out all of the items available for you to buy online when you become a member and sign in to Trio E-commerce.

I'm having trouble placing an order.
If you’re having trouble placing an order online, please email [email protected] or give our Head Office a call on 1800 337 588 Monday to Friday between 8.30am and 5.00pm AEDT.

How do I search for products online?
Products can be found using keywords in the ‘Search bar’ section, which is at the top of your screen. You can also search products by category.

Can I still buy a 'sold out' item?
If an item is sold out it is unavailable for purchase. Please contact your local sales rep for further enquiries.

How do I make changes to items in my basket?
You can remove items or change quantities during the checkout process. You can also click on the basket icon on the top right of your screen at any time.

How do I get a copy of a tax invoice for my online order?
A tax invoice will be included with your order confirmation. You can view all your tax invoices by signing into your account.

I'm having trouble placing an online order. What can I do?
If you’re having trouble placing an order online, please email [email protected] or contact our friendly office team on 1800 337 588 Monday to Friday between 8.30am and 5.00pm AEDT.

Am I able to add or delete items from my order once I have completed the order?
Unfortunately, you are unable to add items or amend your order however you can create a new order.

Delivery

Where is my order?
All products are distributed from Brisbane, Queensland. Estimated delivery time for your product(s) into metropolitan areas and capital cities is approximately 2-3 business days. Country areas and regional centres may require a further 3-4 business days. Where available, a tracking number will be provided to allow you to track the delivery status of your order.

Please allow 10 business days (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing until delivery of your product. We make every effort to honour the estimated delivery time in regards to your receipt of your product(s). However, estimated delivery times may be subject to circumstances outside of our control. If your delivery window has passed and you have not received your product(s), please call our Head Office on 1800 337 588 Monday to Friday between 8.30am and 5.00pm AEDT or contact your local sales rep.

I think something is missing from my delivery.
If you’re missing an item in your order contact your local sales rep or give our Head Office a call on 1800 337 588 Monday to Friday between 8.30am and 5.00pm AEDT.

Faulty & Damaged Products

Public
You can return faulty items that you have purchased to your place of purchase for an exchange or replacement, but you must present proof of purchase, ideally your tax invoice.

Trio Trading Customers/Retailers
If you receive faulty or damaged goods at your store please contact your local Trio sales rep. They will organise a credit for you when they next visit your store, in accordance with our Credit Policy.

Login

Register as a Trade User
*Trade User Registration Requires ABN

Enter Code

A code has been sent to your mobile